Privacy Policy
This Privacy Policy explains how Relecca ("Relecca", "we", "us", or "our") collects, uses, stores, protects, and processes personal information when you visit our website, register for an account, use the Relecca CRM platform, use our mobile applications, communicate with us, or otherwise use our Services.
By accessing or using Relecca, you acknowledge that you have read and understood this Privacy Policy.
1. About Relecca
Relecca is a cloud-based Customer Relationship Management (CRM) platform designed for businesses and organizations.
Relecca provides tools and features that may help businesses manage leads, contacts, customers, deals, activities, tasks, sales pipelines, workflows, communications, reports, dashboards, integrations, and other business processes.
For purposes of this Privacy Policy, "Services" means the Relecca website, web application, mobile applications, APIs, integrations, and related services provided by Relecca.
2. Information We Collect
Depending on how you interact with Relecca, we may collect different types of information.
2.1 Account and Registration Information
When you create or manage a Relecca account, we may collect information such as:
- Name
- Business or organization name
- Business email address
- Phone number
- Job title or role
- Username and login credentials
- Country or business location
- Account preferences
- User permissions
- Other information provided during registration or onboarding
You are responsible for providing accurate and current information.
2.2 Customer CRM Data
Relecca allows customers to store and manage business information through the platform.
This may include:
- Lead information
- Contact information
- Customer information
- Company information
- Email addresses
- Telephone numbers
- Business addresses
- Deal and opportunity information
- Notes and comments
- Tasks and activities
- Sales pipeline information
- Tags and custom fields
- Documents and files
- Communication records
- Other information entered or uploaded by the customer
The business or organization using Relecca is responsible for ensuring that it has the appropriate rights, permissions, consents, and lawful basis to collect and process such information.
2.3 Subscription and Payment Information
Relecca subscriptions may be purchased and managed through the Relecca website.
We may process information relating to:
- Subscription plan
- Billing period
- Billing contact
- Billing address
- Transaction information
- Payment status
- Tax information where applicable
Payments are processed through third-party payment service providers, including Stripe.
Relecca does not intentionally store complete payment card information where such information is processed directly by the payment provider.
2.4 Technical and Usage Information
When you use Relecca, we may automatically collect information such as:
- IP address
- Browser type
- Device information
- Operating system
- Login information
- Date and time of activity
- Application usage information
- Error and diagnostic information
- Security and authentication information
- Cookies and similar technologies
3. How We Use Personal Information
We may use personal information to:
- Provide and operate Relecca
- Create and manage accounts
- Authenticate users
- Provide CRM functionality
- Process subscriptions and payments
- Provide customer support
- Communicate with customers
- Maintain and improve the Services
- Monitor performance
- Maintain security
- Detect and prevent fraud, abuse, and unauthorized access
- Troubleshoot technical issues
- Develop new features
- Provide AI and automated features
- Analyze service usage and performance
- Comply with applicable laws
- Protect our rights, users, systems, and property
We will process personal information for legitimate and appropriate purposes consistent with applicable law.
4. Customer CRM Data and Data Processing
Relecca allows businesses and organizations to enter, upload, store, and manage information relating to their customers, prospects, employees, vendors, and other contacts.
Where a customer provides personal information to Relecca through the Services, the customer generally determines the purposes for which that information is collected and used.
Depending on applicable law and the circumstances:
- The business customer may act as a data controller or equivalent entity.
- Relecca may act as a data processor, service provider, or equivalent entity.
Customers are responsible for ensuring that their collection and processing of personal information through Relecca complies with applicable privacy and data-protection laws.
Customers may be responsible for:
- Obtaining required consent
- Providing appropriate privacy notices
- Responding to requests from individuals
- Maintaining appropriate processing records
- Managing marketing preferences
- Ensuring lawful use of Customer Data
Where required, Relecca may enter into a separate Data Processing Agreement ("DPA") with customers.
5. AI and Machine Learning Features
Relecca may provide AI-powered and machine-learning features.
These features may include:
- Lead scoring
- Sales insights
- Recommendations
- Summaries
- Forecasting
- Activity analysis
- Workflow assistance
- CRM data analysis
- Other AI-assisted functionality
AI features may process information available within the relevant Relecca account to provide the requested functionality.
AI-generated information may contain errors, omissions, or inaccuracies.
Customers remain responsible for reviewing and validating AI-generated information before relying on it for business decisions.
Where third-party AI providers are used, information may be processed by those providers subject to applicable agreements and safeguards.
6. Mobile Applications
Relecca may provide mobile applications through third-party application marketplaces, including the Apple App Store and Google Play.
The Relecca mobile applications allow authorized users to access supported functionality associated with their Relecca account.
The mobile applications may process information necessary to:
- Authenticate users
- Provide CRM functionality
- Synchronize information
- Maintain security
- Provide notifications
- Troubleshoot technical issues
- Provide customer support
Certain account registration, subscription, billing, and administrative functions may be provided through the Relecca website.
Downloading or using a Relecca mobile application does not by itself create a paid subscription.
7. Cookies and Similar Technologies
Relecca may use cookies and similar technologies for:
- Authentication
- Security
- Account functionality
- Preferences
- Analytics
- Performance monitoring
- Website improvement
You may be able to control cookies through your browser settings.
Disabling certain cookies may affect the functionality of the Services.
8. How We Share Information
We may share personal information with service providers and other parties where reasonably necessary to provide and operate the Services.
These may include:
- Cloud hosting providers
- Payment processors, including Stripe
- Email and communication providers
- Analytics providers
- Security providers
- AI and technology providers
- Customer support providers
- Integration providers
- Professional advisers
- Government authorities or regulators where required by law
We require service providers processing personal information on our behalf to implement appropriate protections consistent with applicable requirements.
We do not sell Customer CRM Data as a standalone product.
9. Stripe Payment Processing
Relecca uses Stripe to process subscription payments.
When you make a payment through the Relecca website, payment information may be processed directly by Stripe.
Relecca may receive information necessary to manage your subscription, such as:
- Payment status
- Transaction information
- Subscription details
- Billing information
- Other information required for subscription administration
Stripe's processing of payment information is governed by Stripe's applicable terms and privacy policies.
10. International Data Processing
Relecca is designed to provide services to businesses and organizations globally.
Personal information may therefore be processed, stored, or accessed in countries other than the country where you or your organization is located.
Where required by applicable law, Relecca will implement appropriate safeguards for international transfers of personal information.
11. Data Security
Relecca uses reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.
Depending on the Services and circumstances, security measures may include:
- Encryption in transit
- Authentication mechanisms
- Access controls
- Role-based permissions
- Security monitoring
- Logging
- Backups
- Infrastructure protections
- Confidentiality obligations
However, no internet-based service can guarantee absolute security.
Customers are responsible for maintaining appropriate credentials, permissions, and access controls within their accounts.
12. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide the Services
- Maintain accounts
- Provide customer support
- Fulfil contractual obligations
- Resolve disputes
- Maintain security
- Comply with legal obligations
- Enforce agreements
Customer CRM Data may be retained and deleted in accordance with the customer's agreement, applicable DPA, and Relecca's data-retention practices.
13. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including:
- Requesting access
- Requesting correction
- Requesting deletion
- Withdrawing consent
- Objecting to certain processing
- Restricting certain processing
- Requesting data portability
- Receiving information about processing
- Lodging a complaint with an applicable privacy or data-protection authority
Where Relecca processes personal information on behalf of a business customer, you may need to contact that business directly.
14. Marketing Communications
We may send service-related communications concerning:
- Account activity
- Security
- Billing
- Subscription status
- Product updates
- Support
- Important service changes
Where permitted by applicable law, we may also send promotional communications.
You may unsubscribe from marketing communications using the unsubscribe mechanism provided in the communication.
You may still receive essential service communications after opting out of marketing communications.
15. Third-Party Services and Integrations
Relecca may provide integrations with third-party applications, platforms, APIs, and services.
Your use of third-party services may be subject to their own terms and privacy policies.
Relecca is not responsible for the independent privacy or security practices of third-party services.
16. Google User Data and Gmail Integration
16.1 Data Access
When a user connects their Gmail account to Relecca, the application accesses Gmail data necessary to provide the Gmail Inbox integration, including email messages, conversation information, sender/recipient information, subject, message content, timestamps, drafts, labels, and message status where required by the enabled functionality.
Google account profile information and email address may also be accessed to identify the connected account.
16.2 Data Use
Google user data is used only to provide Gmail functionality within Relecca, including:
- Viewing Gmail messages and conversations in the Relecca Inbox.
- Sending new emails and replying to conversations.
- Creating and managing email drafts.
- Managing labels and supported message states.
- Associating email communication with Relecca contacts, companies, leads, and deals.
16.3 Email Storage
When a user sends an email through the Relecca platform, the email information is stored in Relecca's database as part of the application's CRM and Inbox functionality. This allows users to maintain a communication history associated with their contacts, companies, leads, and deals.
Relecca does not use this stored email information for targeted advertising or sell it to third parties.
16.4 Email Attachments
As part of the Gmail Inbox functionality, Relecca may access files and other attachments included in Gmail messages when necessary to provide the requested email functionality. Users can attach files to emails sent through Relecca, and users can view or download attachments included in emails received through the Relecca Inbox.
Attachments are accessed only when necessary to provide the email functionality requested by the user and are not used for advertising, profiling, data brokerage, or unrelated purposes.
16.5 Data Transfer
Google user data is not sold or transferred to data brokers or advertisers.
Email information may be transmitted to Relecca's backend infrastructure and stored in Relecca's database solely to provide the requested CRM and email-management functionality. Any third-party service providers used for hosting, infrastructure, security, or other necessary technical services process data only as required to provide the applicable Relecca service.
16.6 Data Protection
Google user data and email information stored by Relecca are protected using appropriate technical and organizational safeguards, including secure authentication, access controls, encryption in transit, restricted system access, and secure handling of authentication credentials and tokens.
16.7 Data Retention & Deletion
Email information stored in Relecca's database is retained only as long as necessary to provide the Inbox and CRM functionality or as otherwise required by applicable contractual or legal requirements.
When a user disconnects their Gmail account, Relecca stops accessing the connected Gmail account and invalidates or deletes the applicable authentication credentials/tokens in accordance with its security practices.
Disconnecting Gmail does not automatically mean that previously stored CRM communication history is immediately deleted if that information is part of the user's Relecca CRM records. Users may request deletion of applicable stored data through the available Relecca account or support mechanisms, subject to applicable retention requirements.
16.8 Google API Data — Limited Use
Relecca uses Google user data solely to provide and improve user-facing features that the user has requested or authorized. Google user data is not used for targeted advertising, advertising profiling, lending or credit decisions, data brokerage, or other unrelated purposes.
Relecca does not sell Google user data or transfer Google user data to data brokers, advertisers, or other third parties for their own independent commercial purposes. Google user data may be processed by service providers only when necessary to provide, secure, maintain, or improve the user-facing Relecca functionality, and such processing is subject to appropriate contractual and security safeguards.
When users send emails through Relecca, the relevant email information may be stored in Relecca's database to maintain CRM and Inbox communication history. This information is used solely to provide the email and CRM functionality requested by the user.
17. Account Deletion
You may request closure or deletion of your Relecca account using the methods made available by Relecca.
Following account termination, certain information may be retained where reasonably necessary for:
- Legal compliance
- Security
- Fraud prevention
- Dispute resolution
- Enforcement of agreements
- Backup and disaster recovery
- Legitimate business purposes
18. Children's Privacy
Relecca is a business-focused CRM platform and is not intended for children.
We do not knowingly collect personal information from children where prohibited by applicable law.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Material changes may be communicated through the Relecca website, Services, email, or other appropriate methods.
The updated Privacy Policy will become effective on the date specified in the revised policy.
20. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of personal information, please contact us:
Last Updated: 1 October 2026
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